Privacy Policy & Customer Information
This Privacy Policy explains what information BBQ Cleaners Christchurch collects, how it is used, how it is stored, and what rights you have when requesting a quote, sending BBQ photos, booking a service, or using this website.
The full policy
BBQ Cleaners Christchurch collects only the information reasonably needed to quote, book, invoice, communicate, and provide BBQ cleaning, assembly, pickup, delivery, trade-in, and basic parts replacement services.
Information we collect
We collect personal information only where it is needed to quote, book, invoice, communicate, or provide BBQ cleaning and related services.
- Name, phone number, email address, and physical address.
- Photos of BBQs, if provided for quotes, trade-ins, or service checks.
- Payment and billing details for invoicing purposes only.
- Messages, enquiries, and booking details you send through the website, email, phone, or social media.
How we use your information
We use your information for normal business purposes connected to your booking, quote, invoice, customer enquiry, or service request.
- To send quotes, invoices, receipts, and payment links.
- To schedule and complete BBQ cleaning, assembly, pickup, delivery, and related services.
- To communicate with you before, during, and after a booking.
- To check BBQ brand, model, condition, and parts suitability.
- To improve our services, systems, and website performance.
- We do not sell or rent personal information to third parties.
Data storage and security
We take reasonable steps to keep personal information secure and protected from unauthorised access, alteration, disclosure, or loss.
- Information may be stored through trusted third-party business systems.
- These may include Xero, Google Workspace, Squarespace, Stripe, or similar business tools.
- Access is limited to what is reasonably needed for business operations.
Third-party services
We may use third-party tools to operate the website, process payments, manage invoices, communicate with customers, and improve customer experience.
- Payments and invoicing tools, such as Stripe and Xero.
- Website hosting and forms, such as Squarespace.
- Email, file storage, and business administration tools, such as Google Workspace.
- Analytics tools, such as Google Analytics or similar platforms.
- Each provider has its own privacy policy and data-handling practices.
Your rights
Under the Privacy Act 2020, you have rights regarding personal information that BBQ Cleaners Christchurch may hold about you.
- You can request access to personal information we hold about you.
- You can request correction of inaccurate personal information.
- You can request deletion of your information where appropriate.
- To exercise these rights, contact office@bbqcleaners.co.nz.
Cookies and analytics
Our website may use cookies for website functionality, performance, analytics, and general browsing improvements.
- You can disable cookies in your browser settings.
- Some website features may not work correctly if cookies are disabled.
- Analytics may help us understand how visitors use the website and which pages are useful.
Retention and deletion
We keep personal information only as long as reasonably necessary for business, service, accounting, tax, record keeping, or legal requirements.
- You can request deletion of personal information by emailing us.
- Some information may need to be retained for accounting, tax, or legal record keeping.
Updates to this policy
We may update this Privacy Policy occasionally. Any changes will be posted on this website with the updated date.
Quotes and bookings
Your details help us send quotes, confirm booking times, find the service address, and communicate clearly before and after the job.
Photos and BBQ checks
BBQ photos may be used to assess condition, quote accurately, check parts, or confirm whether a trade-in or service is suitable.
Invoices and payments
Billing information is used for invoices, receipts, payment links, and normal business record keeping.